Final answer:
In the context of service management platforms, agents might see a general Workspace, an ITSM Workspace for IT service management tasks, and a CSM Workspace for customer service. The term ITOL Workspace is not standard and could refer to a custom workspace specific to an organization.
Step-by-step explanation:
The question 'What workspaces do agents see?' refers to the various workspaces available in different service management platforms, often used in organizations to manage IT services, customer service, or other operational tasks. Depending on the context and the platform being used (e.g., ServiceNow), the workspaces an agent might see can include:
- Workspace: This is the general term for a digital space where agents perform their tasks. It could be generic or customized for different roles.
- ITSM Workspace: IT Service Management Workspace, specifically designed for ITSM professionals to manage incidents, requests, changes, and other IT service processes.
- CSM Workspace: Customer Service Management Workspace, tailored for agents handling customer service requests and issues.
- ITOL Workspace: This is less commonly referenced and may be specific to certain organizations or platforms. ITOL is not a standard acronym in the industry, so it might refer to a custom workspace or module designed for a particular purpose.
Agents will see workspaces appropriate to their roles and permissions within their organization's service management system.