Final answer:
Asset management in Customer Service Management involves the tracking and management of company assets, including their financial, contractual, and inventory aspects, to maximize value and ensure alignment with business strategy.
Step-by-step explanation:
In the Customer Service Management space, asset management refers to a set of business activities and processes used to track and manage the assets of a company throughout their lifecycle. It involves the handling of the financial, contractual, and inventory aspects of an asset to maximize its value and align with the company's overall business strategy. This includes managing the asset-liability time mismatch, ensuring a balance in the balance sheet, and maintaining sufficient bank capital to cover any potential mismatches between asset liquidation and liability settlements. Furthermore, asset management extends to tracking products or services that customers are using, which is critical for delivering effective customer service and support.