Question

What is available to a customer (sn_customerservice.customer) by default on portal? (Choose 4)

A. Knowledgebase
B. Search
C. View Contacts
D. Case
E. Community

Answer 1

The customer portal in the sn_customerservice.customer table of the ServiceNow platform provides options such as a knowledgebase, search feature, view contacts, and case management.

Step-by-step explanation:

By default, the customer portal in the sn_customerservice.customer table of the ServiceNow platform provides several options for customers:

1. Knowledgebase: Customers can access a knowledge base that contains articles and information to help them find answers to their questions.
2. Search: Customers can use a search feature to look for specific information or articles in the knowledge base.
3. View Contacts: Customers can view a list of contact information for customer service representatives or other contacts within the organization.
4. Case: Customers can create and manage support cases to report issues or request assistance from customer service.

Therefore, the correct options are A. Knowledgebase, B. Search, C. View Contacts, and D. Case.