Question

While working on a case, the search does not find related cases that are useful to solve the issue. What are the steps to report a knowledge gap?

A. Create a community question
B. Click Create Knowledge button
C. Something else
D. Go to the related list for Knowledge Gaps and add an entry

Answer 1

To report a knowledge gap while working on a case, you can follow these steps: create a community question, click the Create Knowledge button, go to the related list for Knowledge Gaps, and add an entry.

Step-by-step explanation:

The steps to report a knowledge gap while working on a case are as follows:

1. Create a community question
2. Click the Create Knowledge button
3. Go to the related list for Knowledge Gaps and add an entry

If the search does not find related cases that are useful to solve the issue, clicking the Create Knowledge button is an important step in reporting the knowledge gap. This allows you to contribute to the knowledge base by creating new information that can help solve the issue in the future.