Question

What type of customers are most likely known as "customer terrorists"?

A) customers who only buy the product if it is offered at an attractive price or with a promotional incentive
B) customers who use their bargaining powers to purchase products at a cheaper price
C) customers who verbally communicate their bad experiences to others
D) customers who show a false sense of loyalty to a particular brand
E) customers who engage in shoplifting

Answer 1

Customers who are most likely known as 'customer terrorists' are those who verbally communicate their bad experiences to others (C). These customers can harm a company's reputation and revenue by spreading negative word-of-mouth. To prevent customer terrorism, businesses should prioritize customer satisfaction and address concerns.

Step-by-step explanation:

Customers who are most likely known as 'customer terrorists' are those who verbally communicate their bad experiences to others (C). These customers can have a significant impact on a company's reputation and can deter potential customers from buying their products or services. By spreading negative word-of-mouth, they may harm the company's image and revenue.

An example of a 'customer terrorist' is someone who leaves a negative review online or shares their bad experience with friends and family, leading others to have a negative perception of the company.

In order to prevent customer terrorism, it is important for businesses to prioritize customer satisfaction and address any concerns or issues promptly and effectively.