Final answer:
Customer satisfaction is a forward-looking indicator of business success as it predicts future purchasing behaviors and client recommendations that contribute to revenue growth.
Step-by-step explanation:
The forward-looking indicator of business success among the options provided is C) customer satisfaction. Customer satisfaction can be an important predictor of future business performance because satisfied customers are more likely to return, make additional purchases, and recommend the business to others, thereby contributing to future revenue growth. In contrast, other options such as sales, ROIC, market share, and shareholder dividends, are reflective of current or past performance rather than indicators of future success. It should be noted that customer satisfaction often influences market expectations, which can lead to shifts in stock prices according to analysts' predictions.
As a side note, the person more likely to be an expressive leader, who emphasizes group well-being and morale, would likely be c. The director of a summer camp for chronically ill children, as their role would naturally involve fostering a supportive and positive environment for vulnerable children.