Final answer:
The statement is false; agents and managers typically can create knowledge articles from Community questions, depending on the platform and user permissions.
Step-by-step explanation:
The statement that agents and managers cannot create knowledge articles from Community questions is False. In various customer service and CRM platforms, agents and managers often have the ability to leverage insights and recurring questions from a community or customer support portal to create knowledge articles. These articles aim to assist customers with common issues and to provide a self-service aid, effectively reducing the number of support requests that require personal attention.
However, the ability to create knowledge articles from community questions may depend on the specific platform's features and the permissions granted to the users. Therefore, while generally, agents and managers can create knowledge articles, it is essential to review the capabilities and policies of the specific service platform in use.