Question

Which are the key self-service functions of the Customer Support Portal? (Choose three.)

A. Knowledge Base
B. Service Catalog
C. Open An Incident
D. Community

Answer 1

The key self-service functions of a Customer Support Portal are the Knowledge Base for informational articles, the Service Catalog for requesting services, and Community for peer support.

Step-by-step explanation:

The key self-service functions of a Customer Support Portal typically include Knowledge Base, Service Catalog, and Community. These features enable customers to find information and resolve issues without direct assistance from support staff.

• The Knowledge Base provides a library of articles, FAQs, how-to guides, and troubleshooting tips to help customers resolve common issues on their own.
• The Service Catalog allows customers to browse and request specific services or information directly through the portal.
• The Community function fosters peer-to-peer support, allowing customers to interact, share solutions, or ask for help from other users.

Other common functions such as 'Open An Incident' allow customers to report new issues or track the status of existing ones. al