Question

Based on the second example between Mark and Dan, check all the things that Dan did to improve Mark's experience as a customer:

a. Listened attentively.
b. Empathized.
c. Followed up in a timely manner.
d. Delivered a solution.

Answer 1

Dan improved Mark's experience by listening attentively, empathizing, and delivering a solution.

Step-by-step explanation:

Dan did the following things to improve Mark's experience as a customer:

1. Listened attentively: Dan actively listened to Mark's concerns and needs.
2. Empathized: Dan expressed understanding and sympathy towards Mark's situation.
3. Delivered a solution: Dan provided a resolution or answer to Mark's problem.

By doing these things, Dan effectively improved Mark's experience as a customer.