Final answer:
Kendra's demeanor exemplifies her commitment to excellent customer service and professionalism, essential for positive outcomes in customer-facing roles and within the company.
Step-by-step explanation:
Kendra's demeanor reflects her attitude toward customer service. In her role as a product specialist, she exemplifies the importance of providing excellent customer service by respectfully listening and responding to customers, which is crucial in a professional setting. Kendra's professional approach and commitment to her job duties highlight key principles for success in customer service roles, such as maintaining a professional appearance, treating everyone with respect, and being focused and resourceful at work. Her behavior demonstrates how valuing the customer, whether internal, like a manager, or external, leads to positive outcomes like job satisfaction, and opportunities, and upholds the company's goals for providing exceptional service.
Those in similar positions should ensure that they respect the authority of their manager, return promptly from breaks, stay until the end of their shift, avoid distractions by personal business, and complete tasks within the specified timeframe, as these actions support the overall objectives of delivering superior customer service and maintaining a professional work environment.