Question

Jamal has to upload his finished history paper before a deadline but his home Internet service is not responding. He contacts his service provider and speaks to Sue who is able to resolve his issue. When Sue spoke to Jamal in order to understand and resolve his issue, she was providing ______.

Answer 1

Sue was providing technical support to Jamal, helping him resolve an internet service issue that was impeding him from uploading his history paper.

Step-by-step explanation:

When Sue spoke to Jamal in order to understand and resolve his issue, she was providing technical support. Jamal needed to upload his finished history paper before a deadline but encountered a problem when his home Internet service was not responding. The assistance provided by Sue is essential, as uninterrupted Internet access is crucial for the completion of digital assignments and contributes to avoiding the digital divide, which can have significant cultural, social, and educational repercussions.