Question

Informational hand-holding:

A) arises from an organization's sensitivity to customer discomfort.
B) must never be used with employees.
C) should normally be avoided except in the most personal situations.
D) All of the above.

Answer 1

The correct answer is D) All of the above. Informational hand-holding refers to the act of providing guidance, support, and information to individuals who may feel uncomfortable or uncertain about a certain topic or situation. It can be used in customer service, personal situations, and with employees depending on the context and needs.

Step-by-step explanation:

The correct answer is D) All of the above.

Informational hand-holding refers to the act of providing guidance, support, and information to individuals who may feel uncomfortable or uncertain about a certain topic or situation. It is often used to alleviate customer discomfort and enhance customer satisfaction in organizations. However, it may also be used in personal situations or with employees, depending on the context and the needs of the individuals involved.

For example, in a customer service setting, if a customer is unsure about how to use a product, an organization may provide informational hand-holding by offering clear instructions, demonstrations, or personalized assistance. Similarly, in the workplace, employees may receive informational hand-holding through training programs, mentorship, or feedback sessions to help them improve their performance or navigate challenging situations.