Final answer:
The organization's concept that customers experience is efficiency.
Step-by-step explanation:
The organization's concept that customers experience is efficiency.
Efficiency refers to the ability of a business to complete tasks quickly and effectively. In the case of Subs Above, their focus on fast preparation and delivery of orders demonstrates their commitment to providing efficient service to customers.
By ensuring that every employee is dedicated to applying this concept to every order, Subs Above aims to deliver sandwiches to customers in the fastest possible manner.