Final answer:
When customers have their complaints resolved, it improves customer satisfaction and loyalty, leads to process improvements, and helps retain customers and attract new ones.
Step-by-step explanation:
When customers who have complaints get their issues resolved, it can have positive outcomes for both the customers and the business. Firstly, resolving complaints can improve customer satisfaction and loyalty. When customers feel heard and their issues are addressed, they are more likely to continue patronizing the business and spread positive word-of-mouth.
Secondly, resolving complaints can also lead to process improvements within the business. By listening to and addressing customer feedback, businesses can identify areas where they can make changes or improvements to provide a better experience for their customers.
Lastly, resolving complaints efficiently and effectively can help businesses retain customers and attract potential new ones. People are more likely to support companies that handle complaints professionally and take customer satisfaction seriously.