Question

A Forum Corporation study identified three major reasons why a customer leaves a company for a competitor. Those three are

1) finding a better product, 2) finding a cheaper product and 3) too little or poor quality customer service. Based on the information supplied in this module, what percentage of customers left a company because of customer service issues?
a. 28 percent
b. 50 percent
c. 70 percent
d. 92 percent

Answer 1

The exact percentage of customers leaving a company due to customer service issues is not provided in the available information; additional details from the study are needed to determine the figure.

Step-by-step explanation:

The percentage of customers who left a company because of customer service issues is not specified in the provided information.

To determine the exact percentage, more details from the Forum Corporation study would be required.

The information gives a general overview of the reasons why customers switch to competitors, such as finding a better or cheaper product, but does not supply numerical data related to customer service.

The exact percentage of customers leaving a company due to customer service issues is not provided in the available information; additional details from the study are needed to determine the figure.

The percentage of customers who left a company because of customer service issues is not specified in the provided information.

To determine the exact percentage, more details from the Forum Corporation study would be required.

The information gives a general overview of the reasons why customers switch to competitors, such as finding a better or cheaper product, but does not supply numerical data related to customer service.

The exact percentage of customers leaving a company due to customer service issues