Final answer:
In customer service, the skill of providing direct responses without answering a question with a question ensures clarity and better communication with customers. It involves being concise, attentive, and responsive to both verbal and non-verbal cues from customers.
Step-by-step explanation:
The verbal customer service skill that avoids answering a question with a question is best defined as providing a direct response. In customer service, it is important to be clear, concise, and to the point in communication to ensure that the customer feels heard and their concerns are addressed. Rather than posing another question, which can seem evasive or unhelpful, the aim is to offer a straightforward answer or explanation that directly addresses the customer's inquiry. It's also essential to read body language and understand non-verbal cues to gauge the customer's satisfaction with the response provided.