Final answer:
Companies that overpromise on delivery times and barely meet deadlines or miss them are unlikely to maintain customer loyalty, as trust and reliability are key to customer satisfaction.
Step-by-step explanation:
It is false that companies that overpromise a speedy response and then almost make the deadline will keep their customer's loyalty. In the business world, trust and reliability are paramount for maintaining customer loyalty. When companies overpromise and only just meet or even miss their deadlines, it can lead to customer dissatisfaction due to unmet expectations. Customers value honesty and the assurance that they can depend on a company to deliver on its promises within the stated time. While making deadlines is important, promising a faster service than the company can reasonably provide is misleading and can damage the company's reputation and customer relationships in the long run.