Final answer:
The customer service standard satisfied by a healthcare worker involving the patient in care decisions is the principle of autonomy, which supports patient self-determination and informed decision-making.
Step-by-step explanation:
The customer service standard that is satisfied when a healthcare worker involves the patient in decisions about his or her care is the principle of autonomy. This principle emphasizes that patients have the right to exercise agency and make informed decisions about their own healthcare. It aligns with the core concept of care ethics, which asserts that empathy, compassion, and taking responsibility are crucial human traits, especially in fields like medicine and nursing. Healthcare workers are expected to prioritize these values over strict adherence to rules or principles.
In the context of healthcare, the principle of autonomy and the principle of beneficence work hand-in-hand. While autonomy respects the patient's right to self-determination, beneficence ensures that the healthcare provider acts in ways that benefit the patient. Together, they guide the healthcare provider in involving the patient in their care, aiming for informed decisions that are both beneficial and respect the patient's preferences.