Final answer:
The statement suggesting that you should demand additional or more specific details when hearing a complaint is false. The appropriate response is to listen actively and empathetically to understand the context and address the complaint effectively.
Step-by-step explanation:
Your first reaction when hearing a complaint should be to listen actively and empathetically rather than immediately demanding additional or more specific details. Doing so allows you to understand the complete context of the complaint and respond appropriately. Therefore, the statement is false. It is also important to avoid fallacies of unwarranted assumption, which rely on information or beliefs that require further justification. When addressing a complaint, use strategies to determine whether an answer is reasonable and, if it is not, to identify the cause of the complaint.