Final answer:
Cues that can affect customer perception include visual elements like store design and logos, employee behaviors, and external attitudes towards the organization. The intersection of psychology, geography, and business strategy plays a vital role in shaping these perceptions.
Step-by-step explanation:
When considering what are some cues that can affect customer perception or feelings about your organization, it's essential to acknowledge the role of various factors including architecture, landscape design, and product logos. These elements can evoke emotional or cognitive responses, influencing how customers perceive an organization.
For instance, the visual appearance of a store, its neatness, and the symbolism in its design can play a significant role in shaping a customer's subconscious opinion. Similarly, product logos that are recognizable and carry positive associations can enhance customer loyalty and brand trust.
Another aspect is how employees represent the organization. Actions such as completing projects on time, showing a willingness to work hard, and being resourceful all contribute to the perception of the organization and can indirectly affect customer feelings.
External and internal attitudes are influenced by cues around us. For instance, the way a manager acts as an important internal customer can set an example for positive customer service, which in turn affects how employees interact with external customers.
It's crucial to be aware of the psychology and geography that underlie business decisions, as these factors collectively influence the effectiveness of an organization's ability to attract and retain consumers.