Final answer:
Retention strategies based on customization bonds view employees as customers, and focus on creating personalized experiences to retain them, especially millennials and Generation X workers.
Step-by-step explanation:
Retention strategies that are built around customization bonds typically view employees as customers. These strategies focus on creating bonds with employees by personalizing their experiences and addressing their individual needs, much like how businesses cater to the unique demands of their clients. In the realm of employee retention, particularly for millennials and Generation X employees, such strategies often involve meaningful work experiences, frequent rewards, and continuous feedback to maintain engagement and loyalty.
Moreover, just as businesses that specialize in their core competencies tend to be more successful, companies that focus on strong employee retention practices by recognizing the unique contributions and needs of each worker can achieve a competitive advantage. However, this advantage is often short-term and needs to be continuously fostered through ongoing efforts in customization and nurturing of the employer-employee relationship.