Final answer:
The sales associate should inform the customer that their size is out of stock, apologize for the inconvenience, and offer alternatives such as locating the size at another store, suggesting similar styles, or offering to contact them once the shoe is restocked.
Step-by-step explanation:
When a customer is looking for a shoe in a specific size and the sales associate already knows that this size is out of stock, the most appropriate response would be to communicate this information to the customer politely and assist them in finding an alternative solution. The associate could apologize for the inconvenience and offer to check if the desired size is available online or in another store location. They might also recommend similar styles that are available in the customer's size or offer to notify the customer when the shoe is restocked.
It's essential for the associate to maintain a helpful and professional demeanor, ensuring the customer feels valued and supported in their search. By providing options such as an alternative purchase or a raincheck, the associate demonstrates commitment to customer satisfaction despite the temporary setback of the desired product being out of stock.
"I apologize that we currently do not have the size you are seeking in stock. However, I'd be more than happy to look up online or call our nearby stores to see if they have your size available. Alternatively, I can show you some similar styles we have in your size, or if you prefer, I can take down your contact information and notify you as soon as we restock the item. What would be the best option for you?"