Question

During the annual after-Thanksgiving sale, an employee notices that a customer in a wheelchair cannot get through the aisle. The customer is clearly upset. The aisles are crowded and full of tables and racks. What should the employee do FIRST?

Answer 1

The employee should apologize to the upset customer in the wheelchair and offer assistance by finding a solution to navigate through the crowded aisles.

Step-by-step explanation:

The employee should first approach the customer in the wheelchair and apologize for the inconvenience. They should then ask if there is anything they can do to assist the customer. For example, they could offer to navigate through the crowded aisles for them or find an alternative route. By showing empathy and offering assistance, the employee can address the immediate issue and make the customer feel valued and cared for.