Final answer:
When uncertain, it is false that it is good to speculate or express an opinion to customers; instead, expressing uncertainty fairly without resorting to unfounded speculation is crucial in professional communication.
Step-by-step explanation:
The statement “When uncertain it is good to speculate or express an opinion to a customer” can be considered false. In a professional setting, it is vital to fairly represent uncertainty without resorting to unfounded speculation. Phrases such as “it seems that,” “it appears to me that,” and “I may be wrong, but” can alleviate the assertiveness of the message while fostering a constructive conversation. It’s essential to use language that communicates the tentative nature of knowledge, using terms such as “possible,” “likely,” “plausible,” and “risk” to soften the tone. This approach respects the complexity of predicting the future or making definitive claims, as reinforced by the Flexible Answer to Uncertainty principle. Caution and humility, as well as the understanding that the truth may change with new information or contexts, guide responsible communication.