Question

Match the actions a CSR can take to the methods of demonstrating presence they best exemplify__________

Answer 1

CSR can demonstrate presence through concentrated listening, invested pursuit of character needs, and vulnerability and relationship.

Step-by-step explanation:

CSR, or Customer Service Representative, can demonstrate their presence through various actions. Here are three methods of demonstrating presence and how CSR can use them:

1. Concentrated listening and situational awareness: By actively listening to customers and being aware of their needs and concerns, CSR can show their presence and commitment to resolving issues.
2. Invested pursuit of character needs: CSR can demonstrate their presence by showing genuine intentions and objectives in understanding and meeting the needs of the customer.
3. Vulnerability and Relationship: A CSR's willingness to be witnessed and work generously with customers can cultivate a sense of presence and build a meaningful relationship with them.