Final answer:
In successful organizations, managers make themselves clearly visible to front-line employees and are in tune with customer needs and expectations. They build relationships with their team and create a positive work environment. By remaining flexible, responsive, and engaged, managers can create a customer-focused culture.
Step-by-step explanation:
In successful organizations, managers make themselves clearly visible to front-line employees and are in tune with customer needs and expectations.
They understand the importance of building relationships with their team and other co-workers to create a positive work environment.
By remaining flexible, responsive to feedback, and willing to go above and beyond, managers can create a culture of customer focus and employee engagement.