Final answer:
The dining room manager should have handled the situation differently by providing guidance, feedback, and support to the server privately, rather than reprimanding them harshly in front of the entire staff.
Step-by-step explanation:
In this situation, the dining room manager should have handled the issue differently. Instead of reprimanding the server harshly in front of the entire staff, the manager could have taken a more constructive approach to address the problem and help the server improve. The manager could have pulled the server aside privately to have a conversation about their performance, offering guidance, feedback, and support to help them improve.
By doing so, the manager would not only provide a better learning experience for the server but also foster a positive work environment where employees feel supported and motivated. It is important for managers to handle such situations with empathy and professionalism, as public reprimands can be demoralizing and detrimental to staff morale.