Final answer:
A good component of a restaurant's service recovery plan is prompt and effective problem resolution, as demonstrated by the lunch-hour manager's implementation of floor markings to streamline the customer queue process.
Step-by-step explanation:
A good component of a restaurant's service recovery plan is the ability to quickly address and effectively resolve issues as they arise, ensuring customer satisfaction and efficient service delivery. In the case scenario provided, the lunch-hour manager exhibited excellent service recovery by taking responsibility for resolving complaints concerning the payment line system being confusing.
By listening to customer feedback, consulting with service clerks for solutions, and implementing floor markings to direct the flow of customers, the manager enhanced overall service efficiency, leading to an increase in daily customer throughput and a reduction in staff stress levels due to minimized conflict.