Question

Lee, the head nurse in ER, has attempted to meet Jillian, one of her staff RNs, for several days to discuss concerns about Jillian's relationships with her team members. Lee hopes to offer Jillian coaching so that Jillian's relationships can be more satisfying for Jillian and her team members. Each time Lee and Jillian set a time to meet, Jillian phones in sick. In this situation, Lee and Jillian are demonstrating:

a. Similar conflict management strategies.
b. Escalation of conflict.
c. Avoidance and compromise strategies.
d. Competing and compromise strategies.

Answer 1

Lee and Jillian are demonstrating the avoiding conflict resolution strategy, as Jillian repeatedly avoids meeting with Lee to discuss concerns about her relationships with team members.

Step-by-step explanation:

Lee and Jillian are demonstrating the avoiding conflict resolution strategy in this situation.

Lee, the head nurse, has attempted to schedule a meeting with Jillian, one of her staff RNs, multiple times to discuss concerns about Jillian's relationships with her team members. However, each time a meeting is set, Jillian calls in sick, avoiding the discussion and conflict altogether. This behavior indicates a reluctance on Jillian's part to address the issues, leading to a lack of resolution and potentially worsening relationships within the team.

In such cases, avoiding conflict resolution strategy involves ignoring or postponing the conflict, which can exacerbate the problem and hinder the progress of finding a solution. While this strategy may be helpful in certain situations where the conflict is minor, in this case, it is hindering Lee's attempt to offer coaching and improve relationships within the team.