Question

For over 40 years, Golden Creamery has been mixing up fresh, gourmet ice cream for customers. The company originated in Dallas and now boasts stores in 35 states. The business has primarily expanded by selling franchises to qualified candidates. Golden Creamery executives realize that the firm's success depends upon the success of each franchise. In the past, each individual franchise owner determined the best method for screening applicants. However, as the firm grows, Golden Creamery executives want to

standardize the hiring process by requiring all franchisees to use the same preemployment tests.
Which of the following supports the argument that Golden Creamery should use a certified psychologist to develop preemployment tests?
A) Golden Creamery needs to comply with all federal and state laws.
B) Golden Creamery competitors use psychologists for test development.
C) Golden Creamery strives to create a conscientious organizational culture.
D) Golden Creamery employees either work part-time or on flexible schedules.
E) Golden Creamery needs to ensure that tests are legally and ethically appropriate.

Answer 1

Option E supports the use of a certified psychologist to ensure that Golden Creamery's preemployment tests are legally and ethically appropriate, aligning with federal and state laws.

Step-by-step explanation:

The argument that Golden Creamery should use a certified psychologist to develop preemployment tests is best supported by Option E: Golden Creamery needs to ensure that tests are legally and ethically appropriate. Employing a certified psychologist to develop standardized preemployment tests can guarantee that the tests are designed to be unbiased, reliable, and valid, in accordance with federal and state laws regarding employment practices.

Moreover, a psychologist can help create tests that effectively assess potential employees' suitability for the distinctive, customer-focused work environment of Golden Creamery. This could also foster a more conscientious organizational culture, possibly impacting the company's overall success.