Final answer:
A reasonable hold time when placing a caller on hold is around 1-2 minutes, as anything longer can negatively impact the caller's experience.
Step-by-step explanation:
When placing a caller on hold, the acceptable hold time may vary depending on the situation and the organization's standards. However, in general, a reasonable hold time is considered to be around 1-2 minutes. This allows the caller to wait without becoming frustrated or impatient. Anything longer than 2 minutes can lead to a negative experience for the caller. It's important for businesses to strive for prompt customer service to maintain customer satisfaction.