Final answer:
True, customer service is a trending focus in healthcare for process improvement, aiming to reduce costs and enhance the quality of care.
Step-by-step explanation:
True. Customer service is indeed a trending focus of process improvement for healthcare organizations. In the face of overwhelming increases in demand due to factors such as America's aging and less healthy population, healthcare providers and insurers are seeking ways to improve efficiency and standardization. Initiatives like hospital mergers, the introduction of telemedicine, the employment of new types of healthcare professionals, insurance mandates, and the integration of artificial intelligence are all measures that have been adopted to support this goal. The ultimate aim of these efforts is to bring down the cost of healthcare while increasing the quality of care offered to patients. By focusing on customer service, healthcare organizations are acknowledging the importance of patient satisfaction and experience within the overall framework of healthcare delivery.