Final answer:
A major function of a Customer Support Portal is to serve as a centralized hub for support services, enabling customers to access FAQs, submit support tickets, and communicate with support representatives.
Step-by-step explanation:
Functions of a Customer Support Portal
One of the major functions of a Customer Support Portal is to provide customers with a centralized platform where they can access support services and resources. Essentially, it acts as a hub for all customer support activities, including FAQs, support ticket submission, and tracking, live chat, product information, and user guides. This portal enables customers to find solutions to their problems quickly and independently, or get in touch with support representatives if further help is needed, thus enhancing the customer service experience.