Final answer:
Admins can manage case state flow in workflow automation systems, with processes varying by platform. In Salesforce.
Step-by-step explanation:
An admin can manage case state flow in a system that supports workflow automation, such as a Customer Relationship Management (CRM) platform or a service management software. The specific location and process depend on the system in use. For example, in Salesforce, admins can set up case workflows under Setup, by navigating to the Process Automation section and selecting Workflow Rules or Flows. Here, you can define rules that trigger when certain conditions are met, automating the change in case state. This saves time and ensures consistency in case management processes across the organization.
The ability to configure workflow automation allows admins and managers to streamline the process by which cases move through various states, from initiation to resolution. Establishing a solid case state flow is crucial for efficient case management as it ensures tasks are handled by the right people at the right time, and that no steps are missed.