Final answer:
De-escalation requires individuals like psychologists, social workers, or law enforcement officers who are trained in conflict resolution techniques. It involves calming tense situations using methods such as active listening, empathy, and clear communication.
Step-by-step explanation:
The role required to run de-escalation typically involves individuals who are trained in conflict resolution such as psychologists, social workers, law enforcement officers, or other trained professionals. De-escalation is the process by which a potentially volatile situation is calmed and brought back down to a manageable state. Those in this role often use techniques such as active listening, empathy, establishing rapport, and setting clear boundaries to reduce the tension and prevent a situation from becoming more confrontational or dangerous.
For example, in a law enforcement context, officers may use de-escalation tactics to calm an individual who is exhibiting agitated behavior. This could involve speaking in a calm tone, maintaining a non-threatening body language, and trying to understand the concerns of the individual. In a healthcare setting, nurses or doctors may apply de-escalation strategies to support a distressed patient, which can include a reassuring presence and verbal de-escalation techniques.