Final answer:
By default, system or admin can close cases typically when an issue is resolved or under certain predefined conditions. This process can be automatic or manual, depending on system settings and admin decisions. Proper configuration is crucial to avoid premature closure of cases.
Step-by-step explanation:
By default, system or admin can close cases when certain conditions are met or when an issue is resolved. For example, in a ticketing system used by IT support, cases or tickets are usually closed by an admin or automatically by the system after the user's issue has been addressed and no further action is deemed necessary. Similarly, in the context of a content management system, an admin might have the ability to close cases related to content approval or user complaints once the matter has been resolved.
It is important to configure system settings properly to ensure that cases are not closed prematurely or without proper resolution. In some systems, automation rules can be set up by the admin to close cases after a certain period of inactivity or when a workflow is completed. However, an admin usually also has the prerogative to close cases manually if needed.