Final answer:
Proper business practices for agents involve following a code of ethics, which includes avoiding illegal activities like bribery, respecting workplace protocols such as punctuality, and committing to excellent customer service. These standards are outlined by companies and professional organizations to ensure legal compliance and ethical conduct. The landscape of business practices is constantly evolving with changes in law and societal expectations.
Step-by-step explanation:
Proper business practices expected of agents encompass a set of ethical guidelines and professional standards that align with both legal regulations and the intrinsic values of an organization. Such practices ensure that agents act responsibly and that companies maintain a high level of integrity and reputation. Employees are expected to adhere to a code of ethics defined by their company or professional organizations, which sets out clear expectations for behavior within the workplace. Among these are the avoidance of bribery and discrimination, the promotion of environmental and social goals, and maintaining trust and goodwill with all stakeholders. Associations and federal agencies provide additional guidelines to enforce proper conduct within specific industries, like the American Statistical Association for researchers.
Agents should demonstrate a commitment to their work by returning promptly from breaks, staying until the end of their shifts, maintaining a professional appearance, and handling all encounters with respect. At the core of proper conduct is the commitment to excellent customer service, supporting company goals, respecting management, and avoiding personal distractions during work hours. It's also important to recognize that the realm of business ethics is dynamic, reflecting the continuous changes in laws, regulations, and societal expectations.