Question

In the Dittenhoefer Fine China​ case, a worker found that the plates had around 2.4 microns of coating applied. Manufacturing was able to correct the problem and save these​ plates, but no one knew how many plates had been shipped before the problem was discovered.

The plates that were already shipped before the problem was corrected resulted in which of the following type of quality​ costs?
A. prevention
B. internal failure
C. external failure
D. appraisal

Answer 1

The plates that were already shipped before the problem was corrected resulted in external failure quality costs.

Step-by-step explanation:

The plates that were already shipped before the problem was corrected resulted in external failure quality costs.

External failure costs are incurred when defective products are shipped to customers and result in customer complaints, returns, and warranty claims. In this case, the plates that were shipped with the incorrect coating thickness would likely result in customer dissatisfaction and potential returns or refunds.

These costs can include expenses related to customer support, product replacement or repair, and damage to the company's reputation. It is important for companies to minimize external failure costs by implementing effective quality control measures to prevent defective products from reaching customers.