Final answer:
The two significant relationships between businesses and consumers in CSM due to technology and globalization are consumer to business (C2B) and business to business (B2B), both fostering increased competition and potentially leading to better or cheaper products for consumers.
Step-by-step explanation:
The question regards the two kinds of relationships between Businesses and Consumers in Customer-Service Management (CSM) which reflect recent shifts in market dynamics due to technology and globalization. These shifts have led to two significant types of interactions in modern markets: the consumer to business (C2B), which has been transformed by consumers now having the capability to order products from a global marketplace due to advancements in internet and communication technology, and the business to business (B2B), where business supplies are traded on a global scale via platforms designed to connect buyers and suppliers from all corners of the world.
This increased level of competition affects consumer choices and can lead to consumers receiving better or less expensive products, while businesses that adapt effectively can increase their profits. Consequently, employees of these thriving businesses potentially earn more, suggesting that nationally, the economic gains outweigh the losses.