Question

How is Follow the Sun Field field enabled in CSM?

a. Add the field to the form
b. Set the Property
c. Set the Property, and add field to the form
d. No change needed, it's already setup OOB

Answer 1

Option C: To enable Follow the Sun in CSM, it's necessary to set the system property and add the field to the form layout in ServiceNow.

Step-by-step explanation:

To enable the Follow the Sun feature in Customer Service Management (CSM), you need to set the appropriate property within the ServiceNow instance and then add the field to the form. This involves administrative access to ServiceNow to configure the system properties and forms. The accurate step is to first set the property that enables the functionality and then ensure that the Follow the Sun field is added to the relevant form by modifying the form layout within the ServiceNow platform.

In CSM (Computer System Management), the 'Follow the Sun Field' field is enabled by performing the following steps:

Add the field to the form.

Set the Property.

Therefore, the correct answer is option c. Set the Property, and add field to the form.