Final answer:
In ServiceNow, the four portals that can be configured to work with CSM are the Service Portal, Employee Service Center, Now Mobile App, and Virtual Agent.
Step-by-step explanation:
The question pertains to the configuration of portals that work with Customer Service Management (CSM) in ServiceNow. In the context of ServiceNow, there are four main portals that can be integrated with CSM:
- Service Portal
- Employee Service Center
- Now Mobile App
- Virtual Agent
Each of these portals offers a different way to work with CSM and enhance customer service experiences. The Service Portal allows for the creation of a custom-branded self-service portal where customers can find information and request services. The Employee Service Center provides a single location for employees to access services and information. The Now Mobile App enables field service and IT staff to address customer issues remotely via a mobile device. Finally, the Virtual Agent acts as an intelligent chatbot that can guide customers through common service requests and issues.