Final answer:
Customers dealing with a case in a New state can provide initial details, in an Open state they can communicate and inquire about the status, and in an Awaiting Info state they must supply additional information required by the service team.
Step-by-step explanation:
When a customer is dealing with a case in a business or customer service context, there are several actions available, depending on the state of the case. For cases that are New, the customer is typically able to provide initial information and clarifications to help define the problem. When a case is in an Open state, the customer can usually communicate with the service team, provide additional information, comply with requests, and inquire about the status of their case. Finally, if a case is in an Awaiting Info state, it implies that the service team requires more information from the customer to proceed, and the customer needs to respond with the necessary details to move the case forward.