Final answer:
The plugin required for Agent Intelligence is typically an AI plugin specific to a software platform, like ServiceNow's AI plugin. It requires an appropriate subscription and employs machine learning to automate decision-making processes.
Step-by-step explanation:
The plug-in required for Agent Intelligence would likely refer to an AI (Artificial Intelligence) plugin within a software platform. Specifically, if referring to ServiceNow, the Agent Intelligence uses machine learning algorithms to categorize, prioritize, and assign work by learning from past patterns. ServiceNow is a cloud-based platform that provides software as a service (SaaS) for technical management support. To enable Agent Intelligence in ServiceNow, you would need to have the appropriate subscription package and apply the ServiceNow AI plugin. Once enabled, it enhances efficiency by automating routine decision-making processes. Note that specific plugin requirements can change based on platform updates or specific company offerings. Always refer to the latest documentation or reach out to the service provider for the most up-to-date information.