Final answer:
Live chat plugins and third-party services like LiveChat, Zendesk Chat, and Intercom are required for real-time communication between agents and customers on websites. They offer features like chat windows, tracking, and analytics.
Step-by-step explanation:
The plugin required for agents and customers to chat depends on the specific platform or content management system being used. However, generally speaking, there are various live chat plugins and third-party services that can be integrated into websites to enable real-time communication between agents and customers. Some popular examples include LiveChat, Zendesk Chat, and Intercom. These plugins and services usually offer a range of features such as chat windows, visitor tracking, analytics, and integration with other tools such as CRMs and support ticket systems. For WordPress websites, a commonly used plugin is WP Live Chat Support. It's important to choose a plugin that meets the specific needs of the business and provides a seamless user experience for customers.
One of the plugins required for agents and customers to chat is called LiveChat.
LiveChat is a software that enables real-time communication between agents and customers on websites. It provides a chat box that can be easily integrated into a website, allowing customers to ask questions or seek assistance from agents, who can then respond in real-time.
LiveChat offers features like chat transfers, canned responses, and chat routing, making it efficient and effective for customer support. It also provides analytics an