Question

Bonewit-West, Hunt, and Applegate say, "The patient judges the medical assistant's (MA) professionalism when called from the waiting room." What exactly is the patient assessing when the MA is first seen?

Answer 1

The patient is assessing the medical assistant's professionalism based on their appearance, demeanor, communication skills, and level of attentiveness and empathy.

Step-by-step explanation:

When the medical assistant (MA) is first seen by the patient, the patient is assessing the MA's professionalism. This can include factors such as the MA's appearance, demeanor, communication skills, and ability to provide clear instructions or explanations. The patient may also take into account the MA's level of attentiveness and empathy towards their needs and concerns. For example, if the MA appears well-groomed, speaks clearly and respectfully, and shows genuine care and concern for the patient's well-being, the patient may perceive the MA as professional.