Final answer:
Agents need proper access rights and configuration settings to gain service management integration features, often involving setting up APIs or using middleware for robust integration.
Step-by-step explanation:
For agents to gain service management integration features, it is essential to have the proper access rights and configuration settings within the service management platform being used. The role of the agents often includes configuring the system, enabling communication between different software services, and managing data flow. This may involve setting up application programming interfaces (APIs) or using middleware to ensure seamless integration. Typically, agents require administrative privileges or a specific permission set provided by a systems administrator to manage these integrations effectively.