Final answer:
The customer is not demonstrating good listening skills by being distracted with a text message during a conversation, which is a key part of proper business communication. Effective communication requires full attention and clear, jargon-free language. Listening well and engaging in face-to-face conversations are still valued despite the convenience of digital communication methods.
Step-by-step explanation:
The customer in the scenario is not displaying effective listening skills, an essential part of good communication skills. By being distracted and reading a text message while someone is trying to talk to him, the customer is demonstrating disinterest or a lack of respect for the information being conveyed. Listening well is a vital aspect of communication and includes giving undivided attention to the speaker and acknowledging the significance of the information shared. In the business and professional world, being clear, concise, and using proper language without text jargon are fundamental components of proper business communication.
As digital media and the rise of mobile phones have made communication more ubiquitous, the norms around conversation and attention have evolved. Texting has largely replaced phone conversations in many contexts because it allows for less disruptive communication. Nevertheless, when face-to-face interactions or essential discussions are involved, paying full attention without the distraction of digital devices is still critical. This aligns with job advertisements and descriptions that often list strong communication skills as a requirement, which includes the ability to listen well and articulate thoughts clearly in various professional settings.