Final answer:
The term used since the 1960s to describe case management in healthcare is 'utilization management', focusing on the effective and efficient use of services. The correct answer is option: d. utilization management
Step-by-step explanation:
The term that began to be used in the 1960s to describe case management is d. utilization management. This term refers to the process of ensuring that healthcare services are being used in an effective and efficient manner.
Utilization management includes reviewing the necessity of medical procedures, managing the length of stays in medical facilities, and evaluating the use of healthcare resources. The objective of utilization management is to support quality care while balancing the cost implications for healthcare systems.