Final answer:
Projects should align with the organization's overall strategy in order to ensure customer satisfaction.
Step-by-step explanation:
Projects should align with the organization's overall strategy in order to ensure customer satisfaction. When projects are aligned with the organization's strategy, they are more likely to meet customer needs and expectations, resulting in higher satisfaction. By understanding the organization's strategy and incorporating it into project planning and execution, project teams can make decisions that support the organization's goals and ultimately lead to customer satisfaction.