Question

Which action if used by a nurse manager would lead to increased conflict in the clinical setting?

1. Assessment of needs versus wants
2. Reminding staff that every member should be treated with respect
3. Emphasizing the importance of listening
4. Using statements that focus on the individual performing the behavior indicating "we" or "you"

Answer 1

Using statements that focus on the individual performing the behavior indicating "we" or "you" would lead to increased conflict in the clinical setting.

Step-by-step explanation:

The action that would lead to increased conflict in the clinical setting if used by a nurse manager is using statements that focus on the individual performing the behavior, indicating "we" or "you". This type of language can be seen as confrontational and accusatory, which can escalate conflicts and strain relationships within the clinical setting.